Shipping policy
Shipping
Built to travel. Shipped to match.
Every Smart Bag ships fully tracked, fully insured, and free across the United States. Here is exactly what to expect once you place your order.
United States
Free shipping on every bag.
If you are in the United States, shipping is on us. No minimums, no thresholds, no fine print. Choose standard at checkout and we will cover it. Need it sooner? Expedited and overnight options are available at carrier-calculated rates.
|
Standard Free Shipping $0 5 to 7 business days |
Expedited Faster Delivery Calculated 2 to 3 business days |
Overnight Next Business Day Calculated 1 business day |
Order Processing
From order to in-transit.
Most orders are processed and shipped within 1 to 2 business days. Orders placed on weekends or U.S. federal holidays are processed the next business day. As soon as your bag leaves our warehouse, you will receive a tracking link by email.
| Order placed | Confirmation email within minutes |
| Processing | 1 to 2 business days |
| Shipped | Tracking emailed automatically |
| Delivered | Per carrier estimate above |
International
We ship worldwide.
We deliver to most countries around the world. International shipping rates are calculated at checkout based on destination and service level. Transit times typically range from 7 to 21 business days, depending on the country and customs processing.
Duties and taxes: International customers are responsible for any import duties, customs fees, and local taxes assessed by the destination country. These charges are not included in your order total and are collected by the carrier or local customs authority on delivery.
If you are unsure whether we ship to your country, add a bag to your cart and enter your address at checkout. Available shipping options will appear automatically.
Tracking and Issues
If something goes wrong, we fix it.
Every Smart Bag shipment is fully tracked. If your tracking has not updated in more than 7 business days, or if your package is marked delivered but has not arrived, get in touch within 14 days of the expected delivery date and we will work with the carrier to locate it or send a replacement.
Damaged on arrival? Photograph the packaging and the bag, then email us within 7 days. We will handle the rest.
Address and Delivery
A few practical notes.
| Address changes | Email us immediately. Once an order ships, we cannot reroute it. |
| P.O. boxes | Accepted for U.S. standard shipping only. |
| Signature on delivery | Required for orders over $750. |
| Failed delivery | Returned packages may incur reshipment costs. |
Questions about your order?
Our team is here 7 days a week and answers within a few hours.
Contact Support